Support

For product questions, installation issues, or bug reports, email support@capacitypulse.net.

Include in a support request

• Jira Cloud site and CapacityPulse environment, without passwords or API tokens.
• The board type and a concise description of the problem.
• A screenshot with personal or confidential data redacted.
• Approximate time the problem occurred.

Security reports

Use security@capacitypulse.net for vulnerabilities.

Response target

During initial launch, CapacityPulse targets an initial response within two business days. Critical security reports are prioritized.